FAQs

FAQs

Services and Contacts


Help Desk

 

Expanded Help Desk Offering:

NDUS Help Desk Information

Available 24/7 and holidays
(866) 457-6387

NDUS Help Desk Website

E-mail: ndus.helpdesk@ndus.edu

 

Computer Lab software must be requested annually.

Software requests need to be submitted to the chair of the Technology Planning and Use Committee. Upon recommendation and approval, and compliance of NDUS Procedure 840, the following apply:

Software installations or renewals need to be submitted by the following dates:

  • If software and license approval information is received by June 1, we will have the software installed by the beginning of Fall Semester.
  • If software and license approval information is received by Oct. 1, we will have the software installed by the beginning of Spring Semester.
  • If software and license approval information is received by Feb. 1, we will have the software installed for Summer Semester.

 

Does the Help Desk work on computers other than those that are DSU owned?

Due to potential liability issues, as well as time and staffing restraints, we are not able work on computers or equipment that are not owned by DSU. If you are experiencing problems or errors with your computer, we recommend first contacting your computer manufacturer for support, or visiting the support area of their web site. If your computer is out of warranty or has an issue that is not supported by your computer manufacturer, there are local computer repair businesses you can contact. They will normally charge an hourly fee to service your computer.

 

NDUS and DSU electronic device policies, procedures, and acceptable use

 

Computer Testing:

Optical scanning of testing is done in May Hall Room 9. Answer sheets are available in that same office of Information Technology Services. ITS staff members are available to assist you in this operation.


Computer Labs: 

  1. May Hall Room 1
  2. May Hall Room 7
  3. May Hall Room 19
  4. Stoxen Library…open lab/no classes
  5. Murphy Hall Room 159
  6. Murphy Hall Room 160
  7. Ag Department Room 103


Updating Personal Information in Campus Connection:
 
Email addresses, physical addresses, and phone numbers can be updated by selecting the Campus Personal Information link in Campus Connections.  Campus Personal Information Change Instructions

 

Purchasing Software and Hardware:

The process to purchase software and hardware begins with your departmental supervisor/chair. A Purchase Requisition must be submitted and signed by department supervisor/chair. A list of software available through the University.

 

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